Frequently Asked Questions

Find answers to commonly asked questions about our platform

GetDocumentSigned.com is a secure, legally-binding electronic signature platform that allows you to sign documents online or request signatures from others. Our platform streamlines the entire document signing process, eliminating the need for printing, scanning, faxing, or mailing documents. With our solution, you can complete document signing in minutes instead of days or weeks.

You can sign virtually any type of document using our platform, including but not limited to: contracts, agreements, NDAs, offer letters, invoices, purchase orders, waivers, consent forms, tax documents, real estate documents, and more. Our platform supports PDF, Word, Excel, PowerPoint, and image file formats. If you upload a non-PDF document, we'll automatically convert it to PDF for the signing process.

Yes, electronic signatures created through our platform are legally binding and enforceable in most countries worldwide. Our platform complies with major electronic signature laws including the U.S. ESIGN Act, UETA, and the EU's eIDAS Regulation. Each signature is accompanied by a comprehensive audit trail that records the entire signing process, which strengthens the legal validity of the signatures.

You can start using GetDocumentSigned.com within minutes. Simply sign up for an account, upload your document, add signature fields, and send it for signatures. Our intuitive interface makes it easy to get started without any training or technical expertise. We also offer a 14-day free trial on all plans so you can explore all features before committing.

Yes, our platform is fully mobile-responsive, allowing you to sign documents from any smartphone or tablet. You can even use your finger or stylus to create your signature on touchscreen devices for a more natural signing experience. We also offer mobile apps for iOS and Android for enhanced mobile functionality.

Creating an account is simple. Click on the "Sign Up" button at the top of the page, fill out the registration form with your name, email address, phone number, and password. After submitting the form, we'll send a verification email to confirm your account. Once verified, you can immediately start using our platform. We require manual verification for security purposes, so please check your email for activation instructions.

Yes, our Professional and Enterprise plans support multiple users. You can add team members to your account and assign different roles and permissions based on their responsibilities. Each user gets their own login credentials, but document usage and storage are shared across the account. The number of users included depends on your plan, with additional users available for an extra fee.

If you've forgotten your password, click on the "Log In" button, then select "Forgot password?" below the login form. Enter the email address associated with your account, and we'll send you an email with instructions to reset your password. For security reasons, the reset link expires after 24 hours. If you don't receive the email, please check your spam folder or contact our support team.

After logging in, click on your profile icon in the top-right corner of the dashboard and select "Account Settings." From there, you can update your personal information, change your password, manage notification preferences, and update your billing information. Some changes, like email address updates, may require verification for security purposes.

To cancel your subscription, log in to your account, go to "Account Settings," then select the "Billing" tab. Click on "Cancel Subscription" and follow the prompts to complete the cancellation. Your subscription will remain active until the end of your current billing cycle. After cancellation, you'll still have access to download your documents, but you won't be able to send new documents for signature. If you change your mind, you can reactivate your subscription at any time before the end of your billing cycle.

The signing process is simple: First, upload your document to our platform. Next, add signature fields, text fields, checkboxes, or other form elements where you want signers to fill in information. Then, enter the email addresses of your signers and specify the signing order if needed. Recipients will receive an email notification with a secure link to access the document. They can review the document and add their signatures using any device with an internet connection. Once all signers have completed their part, everyone receives a copy of the fully executed document.

We offer multiple signature options to suit your preferences. You can draw your signature using a mouse, trackpad, or touchscreen; type your name and select from various handwriting-style fonts; upload an image of your existing signature; or use your mobile device to create a signature with your finger or stylus. All signature types are legally valid and secured with our digital certificate technology.

Yes, you can set an expiration date for your signature requests. When sending a document, you can specify how many days the request should remain valid (from 1 to 90 days). After the expiration date, signers will no longer be able to access the document, and you'll receive a notification that the request has expired. You can then choose to extend the deadline or create a new signature request.

Yes, you can send a document to multiple signers. You can choose either a sequential signing order (where signers sign one after another in a specified order) or parallel signing (where all signers can sign simultaneously regardless of order). For sequential signing, the document will only be sent to the next signer once the previous person has completed their part. You can add up to 25 signers per document, depending on your plan.

Yes, you can create and save templates for documents you use frequently. After setting up signature fields, form fields, and other elements on your document, click "Save as Template" before sending. This saves all field positions and properties, allowing you to quickly reuse the setup for future documents. Templates are particularly useful for standardized contracts, agreements, and forms that you send regularly, saving you time and ensuring consistency.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For Enterprise plans, we also offer invoicing with net-30 payment terms. All billing information is securely processed and stored using PCI-compliant systems. We do not store your full credit card details on our servers.

We offer a 14-day free trial on all our plans. During the trial period, you'll have full access to all features of your selected plan. No credit card is required to start your trial. When your trial ends, you can choose to subscribe to continue using the service. If you decide not to subscribe, your account will be downgraded to a limited view-only mode where you can still access previously signed documents but cannot send new signature requests.

Yes, you can upgrade or downgrade your plan at any time. When upgrading, the new features will be available immediately, and we'll prorate the charges based on the remaining time in your billing cycle. If you downgrade, the changes will take effect at the start of your next billing cycle. To change your plan, log in to your account, go to "Account Settings," then select the "Billing" tab, and click on "Change Plan."

If you reach your monthly document limit, you'll be notified both by email and through an in-app message. You'll have two options: upgrade to a higher tier plan with more documents included, or purchase additional document credits as a one-time add-on to your current plan. These additional credits are valid until the end of your current billing cycle. We'll never automatically charge you for overages without your explicit consent.

Yes, we offer a 20% discount when you choose annual billing instead of monthly billing. This provides significant savings and ensures uninterrupted access to our platform throughout the year. The annual subscription is billed as a single payment at the beginning of your billing cycle. You can switch from monthly to annual billing at any time through your account settings.

We use multiple layers of protection for your documents. All data is encrypted using 256-bit AES encryption at rest and TLS 1.3 encryption during transit. Our infrastructure is hosted in SOC 2 Type II certified data centers with robust physical and network security controls. Access to documents is restricted through authentication and authorization mechanisms, and all activities are logged in tamper-evident audit trails to maintain document integrity.

We offer multiple methods to verify signer identities. Basic verification includes email verification for all signers. Additional verification methods include SMS/text message verification codes, knowledge-based authentication (KBA) where signers must answer personal questions, and ID verification through government-issued ID scanning. Enterprise customers can also implement custom authentication workflows including integration with their Single Sign-On (SSO) systems.

Document storage duration depends on your plan. Basic plans include 30-day storage, Professional plans include 1-year storage, and Enterprise plans include unlimited storage. You can download your completed documents at any time during the storage period. We also offer custom retention policies for enterprise customers to align with their specific compliance requirements. When documents reach the end of their retention period, they are securely deleted using industry-standard data destruction methods.

Our platform complies with major electronic signature laws including ESIGN Act (USA), UETA (USA), and eIDAS (EU). We also maintain compliance with privacy regulations such as GDPR and CCPA. Our security program is aligned with industry standards including SOC 2 Type II, ISO 27001, and PCI DSS. For regulated industries, we offer specialized compliance features for HIPAA (healthcare), 21 CFR Part 11 (FDA), FERPA (education), and FINRA/SEC (financial) requirements on our Enterprise plans.

Yes, we strongly recommend enabling two-factor authentication (2FA) for your account. You can set this up in your account security settings. We support multiple 2FA methods including SMS verification codes, email verification codes, and authenticator apps like Google Authenticator or Microsoft Authenticator. For Enterprise customers, we also support hardware security keys like YubiKey. Two-factor authentication provides an additional layer of security by requiring something you know (password) and something you have (phone or security key).

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